Multimodal Compliance Services LLC ("MCS," "we," "us," or "our") is a DOT compliance filing service registered in FMCSA's Motus system as a supporting company of the FMCSA and a BOC-3 blanket company. We provide BOC-3 process agent services plus advisory, educational, and administrative compliance support to commercial motor carriers operating under USDOT and FMCSA authority. MCS is a private company — we are not a government agency or subdivision of the FMCSA, and the FMCSA retains all regulatory and enforcement authority. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to the compliance services we deliver under your service agreement.
Information We Collect
Identity & Contact. Company or authority name, contact name, email address, and phone number — typically provided through our gap analysis widget or onboarding portal.
Authority & Fleet Data. US DOT number, MC number, fleet size bracket, and similar regulatory identifiers.
Compliance Data. When you enroll in services, we may process driver records, drug & alcohol test results, Clearinghouse query data, CSA scores, and ELD/HOS information necessary to administer your compliance program.
Technical Data. IP address, browser type, and usage information collected through cookies and analytics.
Payment & Billing Data. When you purchase a service or filing through our checkout, billing details (name, billing address, and transaction identifiers) are processed by our third-party payment processor. MCS does not store full card numbers or raw payment credentials.
How We Use Your Information
We use your information to:
- Provision and manage your compliance services and account;
- Act as your authorized service provider to complete and submit mandatory federal filings — including BOC-3 process-agent designations — under our federal registration;
- Conduct compliance gap analysis and generate reports;
- Register for and query the FMCSA Clearinghouse on your behalf;
- Administer drug & alcohol consortium pools, ELD programs, and audit defense;
- Communicate with you about your account, services, and regulatory matters;
- Improve our services and this website; and
- Comply with applicable legal and regulatory obligations.
Data Retention
We retain your information for the duration of your service engagement and for the additional period required by FMCSA and applicable recordkeeping rules — typically three to five years depending on the record type. When retention is no longer required, we delete or anonymize the data unless retention is legally mandated.
Data Security
We protect your information using encrypted transmission, access controls, and limited authorized personnel. No method of transmission or storage is completely secure, but we work to safeguard your data against unauthorized access, loss, and misuse.
Your Rights
You may request access to, correction of, or deletion of your personal information. You may also withdraw consent for processing where applicable. To exercise any of these rights, contact us using the details below. We respond to verified requests within 30 days.
Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
International Data
MCS is based in the United States. Information you provide is processed and stored in the US. By using our services, you acknowledge this.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our services after a change constitutes acceptance of the revised policy.
Contact Us
For privacy questions or requests, contact:
Multimodal Compliance Services LLC (MCS)
905 W. Riverside Ave.
Spokane, WA 99201
425.610.7226
contact@multimodalcomplianceservices.com